Expertise management and monitoring - The methodology guide (Version anglaise)

Livre

Innovating, anticipating, enhancing, and protecting essential knowledge, so many themes to explore in setting up expertise management, a new approach to knowledge management. Using a master guide, any company preserves a record of its complete range of in-house expertise, distinguishing factors for maintaining a competitive edge. How to identify essential knowledge? How to mobilize experts and make them cooperate in networks? What are the phases for organizing the capitalization of knowledge? The focus of this book is helping companies achieve an expertise management approach based on feedback from Veolia Water Technical Direction. A genuine methodological guide, this book is intended to help managers, knowledge managers and monitoring staff conduct a knowledge capitalization project from A to Z.

Informations générales

Thématiques

Management et performance

Auteur(s)

V. Brosset-Heckel, M. Champagne

Date de parution

juillet 2012

Nombre de pages

112 p.

ISBN

978-2-12-465374-4

Référence

3465374

Codes ICS

03.120.10 Management et assurance de la qualité

Résumé

Sommaire

The authors
IX
Acknowledgements
XI
Preface
XIII
Foreword
XV
Introduction
XVII
Part
I
Grasping the concepts
1 Why speak of expertise rather than skill?
5
1.1 What is meant by the notion of skill
5
1.2 How do we distinguish between skill and expertise and by what criteria?
6
2 The expert, a key figure
11
2.1 Recognizing the importance of developing loyalty : how is management of experts organized ?
13
2.2 Involving the experts: in what way?
15
2.3 Is one an expert for life?
17
Part
II
Establishing and implementing procedures
for expertise management
3 The expertise master guide: "Who knows what"
23
3.1 Building a master guide
24
3.1.1 The areas of activity: generic focus
24
3.1.2 Business sectors: a specific focus
24
3.1.3 The processes that make up a business sector
25
3.1.4 Expertise: targeted focus
26
3.2 To guide you in creating your own master guide
30
3.2.1 Semantics: making choices
30
3.2.2 The mission and expertise: avoiding confusion
31
3.2.3 Terminology: verify its relevance
31
3.3 Expertise management
32
3.3.1 The review of expertise: mandatory ritual
33
4 Structuring knowledge: capitalizing the essential
37
4.1 1st step: evaluate existing documentation
38
4.1.1 Inventory the sources
38
4.1.2 Determine the level of knowledge validation
38
4.1.3 Define the priorities for documenting critical knowledge
40
4.2 2nd step: structure and classify documentation
41
4.2.1 Knowledge structured by collections
41
4.2.2 Knowledge documented and classified according to the master guide of expertise
43
4.3 3rd step: knowledge a resource to be shared
45
5 Monitoring : getting a fix on a company's positioning in its competitive environment
49
5.1 Technology monitoring
50
5.1.1 Structuring monitoring subjects
51
5.1.2 A controlled core of information
52
5.2 Patent monitoring
54
5.3 Monitoring networks: how to run them?
58
5.3.1 Designating a referent expert
58
5.3.2 Integrating the monitor into the dynamics
59
5.3.3 Involving the experts a mandatory prerequisite
60
Part
III
Sustaining the process
6 Confronting new challenges
65
6.1 Constraints sources of opportunity
65
6.1.1 Globalization
65
6.1.2 The immediacy of information
66
6.1.3 The era of complexity
67
6.2 Information technologies: the right mix
68
7 Geo-transversality: solutions without borders as part of the answer
71
7.1 Defining tranversality
72
7.1.1 The geo-transversality of people
72
7.1.2 The geo-transversality of knowledge and information
73
7.1.3 Geo-transversality innovation accelerator
73
7.2 The contributory steps
74
7.2.1 Training: catalyst for transferring knowledge
74
7.2.2 Feedback
76
7.2.3 Intellectual property (IP)
78
Conclusion
81
Bibliography
85