NF X50-822-2

NF X50-822-2

April 2005
Standard Current

Specifications for water sports services activities - Part 2 : river and maritime rental activity

Le présent document définit les spécifications auxquelles doivent répondre toutes les entreprises de location fluviale et maritime de bateaux.

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Main informations

Collections

National standards and national normative documents

Thematics

Silver économie

Publication date

April 2005

Number of pages

14 p.

Reference

NF X50-822-2

ICS Codes

03.080.30   Services for consumers
47.060   Inland navigation vessels
47.080   Small craft

Classification index

X50-822-2

Print number

2 - 01/04/2005
Sumary
Specifications for water sports services activities - Part 2 : river and maritime rental activity

Le présent document définit les spécifications auxquelles doivent répondre toutes les entreprises de location fluviale et maritime de bateaux.
Table of contents
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  • Introduction
    4
  • 1 Domaine d'application
    4
  • 2 Définitions
    4
  • 3 Définition de l'offre de service
    5
  • 4 Respect des lois et de la réglementation
    5
  • 5 Accueil
    6
  • 5.1 Local d'accueil
    6
  • 5.2 Personnel d'accueil
    6
  • 5.3 Accueil téléphonique
    6
  • 5.4 Demande d'information
    7
  • 6 Supports de communication
    7
  • 7 Bateau et équipements
    7
  • 7.1 Réglementation
    7
  • 7.2 Entretien
    7
  • 7.3 Équipement
    7
  • 8 Aide à l'expression du besoin du client
    8
  • 9 Contractualisation
    8
  • 9.1 Réglementation
    8
  • 9.2 Assurance
    9
  • 9.3 Contrat
    9
  • 10 Mise en oeuvre de la prestation
    9
  • 10.1 Accueil
    9
  • 10.2 Embarquement et mise en main
    10
  • 10.3 Assistance technique
    10
  • 10.4 Retour client
    11
  • 11 Évaluation de la satisfaction client
    11
  • 12 Ressources humaines
    11
  • 12.1 Gestion des compétences
    11
  • 12.2 Personnel en contact avec le client
    11
  • 13 Sous-traitance
    12
  • Annexe A
    (normative) Équipements à fournir pour les bateaux habitables 13
  • Bibliographie
    14
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