Tourism Services - Requirements for the provision of professional tourist guide training and qualification programmes

Le présent document spécifie les exigences minimales relatives aux programmes de formation professionnelle et de qualification des guides touristiques.

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Main informations

Collections

National standards and national normative documents

Thematics

Silver économie

Publication date

May 2008

Number of pages

17 p.

Reference

NF EN 15565

ICS Codes

03.080.30 Services for consumers

03.100.30 Management of human resources

03.200.01 Leisure and tourism in general

Classification index

X50-732

Print number

1 - 07/05/2008

European kinship

EN 15565:2008

Sumary

Tourism Services - Requirements for the provision of professional tourist guide training and qualification programmes

Le présent document spécifie les exigences minimales relatives aux programmes de formation professionnelle et de qualification des guides touristiques.

Table of contents

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Avant-propos
3
Introduction
4
1 Domaine d'application
4
2 Références normatives
4
3 Termes et définitions
4
4 Compétences
5
5 Cadre des programmes de formation
5
5.1 Généralités
5
5.2 Durées
5
5.3 Méthodologie
6
6 Thèmes communs
6
6.1 Connaissances théoriques
6
6.2 Techniques et compétences liées au métier de guide touristique
7
6.3 Connaissances et compétences commerciales
8
7 Thèmes spécifiques à l'aire géographique
8
7.1 Connaissances théoriques
8
7.2 Conditions de travail
9
8 Formations pratiques
9
9 Évaluations en vue de la qualification
10
10 Prestataires de formation
10
10.1 Généralités
10
10.2 Assurance qualité
11
10.3 Exigences relatives aux formateurs
11
10.4 Installations de formation
11
Annexe A (normative) Compétences linguistiques requises pour la conduite de visites guidées
12
Annexe B (normative) Compétences linguistiques requises pour communiquer dans l'aire géographique de qualification
13
Annexe C (informative) Divergences A
14
Bibliographie
15

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