NF EN 13011

NF EN 13011

December 2000
Standard Current

Transportation services - Good transport chains - System for declaration of performance conditions

Le présent document définit les exigences relatives aux déclarations de qualité des performances d'un service de transport de marchandises.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

December 2000

Number of pages

15 p.

Reference

NF EN 13011

ICS Codes

03.080.20   Services for companies
03.220.01   Transport in general

Classification index

X50-806

Print number

1 - 07/12/2002

European kinship

EN 13011:2000
Sumary
Transportation services - Good transport chains - System for declaration of performance conditions

Le présent document définit les exigences relatives aux déclarations de qualité des performances d'un service de transport de marchandises.
Table of contents
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  • Avant-propos
    3
  • Introduction
    4
  • 1 Domaine d'application
    4
  • 2 Références normatives
    4
  • 3 Termes et définitions
    5
  • 4 Responsabilité sur l'ensemble de la chaîne de transport
    5
  • 5 Mesure des performances
    6
  • 6 Vérification
    7
  • Annexe A (normative) Déclaration des performances de qualité dans les chaînes de transport
    10
  • Bibliographie
    13
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