ISO 24510:2007

Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

• the definition of a language common to the different stakeholders;
• the definition of key elements and characteristics of the service to users;
• the objectives for the service with respect to users' needs and expectations;
• guidelines for satisfying users' needs and expectations;
• service to users assessment criteria;
• introduction to performance indicators;
• examples of performance indicators.

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The Requirements department helps you quickly locate within the normative text:
- mandatory clauses to satisfy,
- non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document “ISO / IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents ”as well as on a constantly enriched list of verbal forms.

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